Returns & Exchanges

Sometimes things don’t go according to plan.  Here’s how you can shop with confidence:   


Returns & Refunds

Should you change your mind, a refund can be offered provided that the item is returned within 14 days, is in original and unused condition with original proof of purchase. 

To request a refund, please contact  You will be provided with a return address.  Upon receipt, you will receive a credit note for the purchase price via email following a quality review.  Please allow up to 7 days for returns to be processed. 

If you have received an item that is faulty, please contact to arrange a refund, or if preferred, an exchange. 


If you change your mind, I’m happy to offer an exchange in place of a credit note.  The criteria and process for accepting the returning items is as per above.  

    Refunds on Shipping

    Please note, refunds for shipping charges are issued only for faulty items. Canine Remedial Therapy Services recommends that items being returned to be sent using a tracked service. 

    This refund policy is aligned the Australian Consumer Law consumer guarantees.