Shipping & Delivery

Your dog’s joy is our top priority and your convenience is important too.  

Orders will be packed 2 business days of receipt.  During peak periods such as Christmas or Easter, please allow up to 2 additional days.  

You’ll receive a notification when the order is shipped, including the tracking number and estimated delivery date.  Orders are shipped via Australia Post. All orders are sent from Brisbane, Australia, please allow up to 10 business days to receive your order.  

Flat rate shipping is $10.00, though free shipping is available for all orders over $120.


Quick tips:

  • Review your shipping address carefully upon submission of your order. If you’ve made a mistake, please contact me immediately to correct.  If the order has already been sent, no recourse is available and a new order will need to be placed.


  • If an order is returned to send as undeliverable due to an incorrect address or failure to collect the parcel from a post office, the order will incur an additional shipping .  CRTS will not be liable to refund the original shipping charges.

Please monitor your tracking for up to date notifications once you have received a shipment confirmation email.